Incidents
This directory tracks incidents affecting Quinoa systems and services.
Process
- Detection: Incident detected via monitoring or report
- Declaration: Create incident file using template
- Response: Follow runbooks and coordinate response
- Resolution: Document resolution steps
- Postmortem: Create postmortem in
../postmortems/
Incident Severity Levels
| Level | Description | Response Time | Examples |
|---|---|---|---|
| SEV1 | Critical - Full service outage | Immediate | Complete system down, data loss |
| SEV2 | Major - Significant impact | < 1 hour | Partial outage, major feature broken |
| SEV3 | Minor - Limited impact | < 4 hours | Non-critical feature issue |
| SEV4 | Low - Minimal impact | < 24 hours | Cosmetic issues, minor bugs |
Active Incidents
| Incident | Severity | Status | Started |
|---|---|---|---|
| None currently active |
Resolved Incidents
| Incident | Severity | Duration | Root Cause |
|---|---|---|---|
| No resolved incidents yet |